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Credit Unions Turn To Technology To Enhance Services

By Sheryl S. Jackson In the 2020 NAFCU Report on Credit Unions, over 94% of survey respondents reported that IT will drive spending into 2023....

Effective Programs to Serve Underserved Communities Start with Listening

By Sheryl S. Jackson Diversity, equity and inclusion in a credit union is a two-prong strategy. The first step is to ensure that leadership and...

2022 Litigation Outlook

By Sheryl S. Jackson The size of settlements for claims against credit unions over the past few years are significant. Three examples include: $1.8 million...

The Credit Union Difference is Integral to Communities

In the last decade, social media has provided our society with its very own ups and downs. While the mere ability to connect with...

Communicating a Cyberattack to Organizations

According to the National Institute of Standards and Technology (NIST), a cyber-attack targets “an enterprise’s use of cyberspace for the purpose of disrupting, disabling,...

The Fed’s Big Dilemma

In 2000, former Bank of England Governor Mervyn King acknowledged what many had long suspected: central bankers aspire to be boring. Their aims are...

What You Need to Know About Product Refund Liability

The impact stemming from the pandemic on credit unions and auto loan servicing is ongoing. Original equipment manufacturers, or OEMs, have been shut down,...

United in Sustainability

By Liz Phillippe, UNFCU Senior Manager of Business Development and Media Relations Marketing, Global Affairs Since its inaugural credit union sustainability summit at UN headquarters...

Executive Spotlight: Kristin Shultz

Q: What led you to the credit union sector and to Spectra? A: After a dismal experience at a private organization directly out of college,...

It’s Just Stuff

I would like to tell you a short story that will lead to sharing two of the most important things I’ve ever learned. In early...
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