Tag: Management Insight
Embracing Something Greater Than Ourselves
Brian Schools, Chairman of America’s Credit Unions Transition Board
There are many schools of thought and approaches to leadership. But to me, holding a leadership...
Keep Members at the Center of Business Decisions
Robert N. Trunzo, President and CEO of TruStage
I’ve always believed that when you focus on the customer, good things happen. That’s a mantra I’ve...
How to Create a Member-Focused Culture
Shep Hyken, Speaker and Author
Member service is not a department. It’s a philosophy to be embraced by every employee of a credit union, from...
You Are Only as Good as Your Employees
By John Newett, President and CEO of Indiana Members Credit Union
At Indiana Members Credit Union (IMCU), our employees are core to our operation and...
Three Ways Member Returns Can Help Credit Union Leaders Grow Their...
Matt Jernigan, Executive Vice President, Ascend Federal Credit Union
Leveraging annual bonus dividends or patronage dividends can prove to be an effective strategy to attract...
The Power of a Dollar
Jama Campbell, SECU Foundation Executive Director
For almost 20 years, members of State Employees’ Credit Union (SECU) have exemplified the cooperative spirit of the credit...
Small Credit Union Leaders Have What It Takes to Be All...
Greetings from the Small Credit Union world! When the folks at NAFCU asked me to write a column for this issue, I jumped at...
Digital is Elevating Member Experience
I enjoy asking members, our board, and our team: Do you have a favorite mobile app? Some love Spotify for its ability to tailor...
AI Effects: Bot and Human Harmony
University Credit Union (UCU) has a rich history in academia as the cooperative was founded by a dozen UCLA employees who had a strong...
Reinvesting Growth in Our Members
Navy Federal Credit Union formed 89 years ago when seven Navy Department employees joined up to help each other reach their financial goals. Fast...
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