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Reflections for the New Year: Exercises to Focus Your Efforts

John Spence At this time of year, many of us stop to reflect and prepare. We look back over lessons learned and forward to what...

Navigating a Turbulent Operating Environment

Turbulent and unpredictable forces of change are impacting every organization. Economic factors are creating an incredibly challenging time for credit unions. This type of...

Scarcity Breeds Clarity

We are currently facing a time of great uncertainty. Political, economic, environmental, and social issues are creating significant stress on organizations worldwide. During periods...

Cultivating a Culture of Engagement

The single most significant factor in having highly engaged, satisfied, and loyal members is having highly engaged, satisfied, and loyal employees. A recent Gallup poll...

Six Tactics to Avoid When Implementing a Strategy

For more than 30 years, I have been helping companies develop their business strategy, and I’ve seen many organizations fall into the same traps....
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