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Cultivating a Culture of Engagement

The single most significant factor in having highly engaged, satisfied, and loyal members is having highly engaged, satisfied, and loyal employees. A recent Gallup poll...

More Than the Bottom Line

My entire career has been in financial services. I have worked for credit unions for almost 30 years, but I didn’t start there. I...

Enhancing Diversity & Inclusion

By Sheryl S. Jackson One defining factor of 2020 was an acceleration of changes that credit union leaders may have had in the pipeline, but...

Creating a Strong Workplace Culture

From the coronavirus pandemic to social justice movements to widespread economic hardships, 2020 not only challenged us — it changed us. Companies across our nation were...

Why Vision Is Important

In my 30-year career as an executive coach and consultant, I have worked with successful companies that had a vision. I’ve also worked with...

Lessons From a First-Year CEO

Last year, I became the president and CEO of NRL Federal Credit Union (NRLFCU), a $475 million credit union established for employees of the...
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