Looking Backward to Move Forward

Randy Salser

Last year was filled with transformational change for credit unions big and small. And with that change comes valuable opportunities for growth in the coming months. To set a solid and thorough foundation for your institution, make sure you’re up to speed with all the best practices for improving member experience, mitigating risk, expanding your lending portfolio and more. Below are some of our most highly attended webinars and virtual events from last year to help you build that foundation and gain a competitive edge.

Driving Auto Loan Success: 3 Risk Challenges Credit Unions Are Facing

Presented by:
Anne Holtzman | Senior Vice President, Claim & Recovery | Allied Solutions
Suzi Straffon | Director, Finance Company Market | Allied Solutions

The auto industry showed signs of growth and opportunity even through the pandemic. But new risks also emerged in the last year. During this webinar we explore the trends and prospects in the auto market, the risks you need to be aware of, and how to update your strategy for growth. We discuss how your credit union can get in the best position possible to monitor and mitigate future risk.

CU Case Study: Growing Your Consumer Loan Portfolio and Gaining New Members

Presented by:
Ed Walters | Director of Banking Partnerships | Upstart
Brent McCoy | Vice President of Credit Administration | KEMBA Financial Credit Union

According to the NCUA, credit unions experienced a 20% annual increase in total deposits in 2020. And in 2021, economic conditions had credit unions struggling to find qualified member borrowers, leading to a capital surplus without viable investment options.

To buck the trend, many credit unions partnered with fintech companies to grow their consumer loan portfolio by finding more creditworthy borrowers and gaining new members. Discover how your credit union can tap into this opportunity to quickly increase consumer lending to more creditworthy borrowers with minimal upfront costs. In this webinar, Brent McCoy, Vice President of Credit Administration, KEMBA Financial Credit Union, shares how KEMBA is putting its cash to work to grow its consumer loan portfolio while gaining new members.

The 2021 Innovation Spotlight

Presented by:
NAFCU Services and Preferred Partners

Join the discussion for an update on trends, challenges and opportunities in the industry, demonstrations of innovative new solutions and keynotes on the biggest new ideas for credit unions, including:

The Future of Lending: Michael Lock, SVP of Lending Partnerships at Upstart will talk about ideas to grow your consumer loan portfolio, lend to more creditworthy borrowers and modernize your member borrowing journey.

Executive Conversations: We’re talking with Raj Dhamodharan, EVP of Blockchain, Digital Asset Products and Digital Partnerships at Mastercard about Cryptocurrency and the latest predictions, risks, emerging technologies and more. Then we’ll catch up with Patrick Touhey, SVP of Allied Solutions to talk cannabis banking, from risk management to payments technologies and more.

Next Level UX: Hear from Rahm McDaniel, VP of Strategic Solutions at Q2 about the best new tools and approaches to help your members save, spend and borrow on-demand.

Focus on Fraud: Getting Ahead of Threats to Avoid Losses

Presented by:
Adam Barrett | Senior Product Manager | DefenseStorm

With 84% of fraud being detected after a monetary loss has occurred, it’s critically important for credit unions to implement tools and practices that can shift that statistic and reduce losses. In this webinar, we focus on three specific types of fraud and how to identify and prevent each from wreaking havoc at your credit union: online originations, online banking and internal fraud.

Member Loyalty Through the Ages: Generational Payment Trends

Presented by:
Mladen Vladic | Head of Loyalty
Services | FIS

Join our discussion about trends in loyalty in our pandemic-impacted environment. We break down key payment trends by generation so you can most effectively serve every demographic of your membership. Learn how COVID accelerated changes in consumer preferences, why the digital-first consumer engagement model is becoming mainstream and what next-gen award choices consumers are looking for.

For more thought leadership from our Preferred Partners, access the full Educational Library at www.nafcu.org/education-certification/educational-resource-library and select “Show only partner content.”

Randy Salser is President of NAFCU Services.