Helping CUs Navigate the Shifting Economy
According to a recent “Stress in America” survey by the American Physiological Association, the top source of stress for Americans, unsurprisingly, is inflation. The...
Value the Relationship Over the Transaction
Our structure as credit unions allows us to prioritize extreme member service over anything else. In fact, the member-owned, cooperative model of credit unions...
Executive Spotlight: Marsha Majors
Q: What led you to the credit union sector, and to US Eagle Federal Credit Union?
A: Pure happenstance. The philosophy was so different from...
Making Your Credit Union Resilient Through Effective Leadership
Credit unions serve a unique purpose to the financial services industry. Specifically, credit unions’ not-for-profit status helps you to stay focused on what's most...
Embracing Change is Essential to the Credit Union Mission
While my time on the NAFCU Board of Directors will soon come to an end, I remain grateful for the opportunity to help steer...
Cultivating a Culture of Engagement
The single most significant factor in having highly engaged, satisfied, and loyal members is having highly engaged, satisfied, and loyal employees.
A recent Gallup poll...
The Importance of Connection and Re-establishing Relationships
While we have successfully learned to adapt to the pandemic for over two years, the safety and health of our members has been our...
Reinvesting Growth in Our Members
Navy Federal Credit Union formed 89 years ago when seven Navy Department employees joined up to help each other reach their financial goals. Fast...
Six Tactics to Avoid When Implementing a Strategy
For more than 30 years, I have been helping companies develop their business strategy, and I’ve seen many organizations fall into the same traps....
Executive Spotlight: Kendall Garrison
Q: What led you to the credit union sector, and to Amplify Credit Union?
A: I was recruited to come to Amplify to manage the...
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