Employee Wellbeing is Your Top Member Priority
As member-owned cooperatives, credit unions implement a business model that is driven by the needs of their members. Providing quality services and solutions to...
Credit Unions Turn To Technology To Enhance Services
By Sheryl S. Jackson
In the 2020 NAFCU Report on Credit Unions, over 94% of survey respondents reported that IT will drive spending into 2023....
Effective Programs to Serve Underserved Communities Start with Listening
By Sheryl S. Jackson
Diversity, equity and inclusion in a credit union is a two-prong strategy. The first step is to ensure that leadership and...
2022 Litigation Outlook
By Sheryl S. Jackson
The size of settlements for claims against credit unions over the past few years are significant. Three examples include: $1.8 million...
2022 Economic Outlook
By Sheryl S. Jackson
Noted management consultant and author, Peter Drucker, once described predicting the future as “trying to drive down a country road at...
An Election Year May Mean Less Lawmaking, More Regulating
By Sheryl S. Jackson
A closely-divided Congress and a midterm election combine for a great deal of uncertainty in 2022 in terms of legislative and...
Debunking Leadership Myths
By Sheryl S. Jackson
“Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.”
– Stephen...
Facilitating Transparency Between Regulators and Credit Unions
By Sheryl S. Jackson
In business, transparency is the basis for trust between a company, customers, partners and employees. Being transparent means being honest and...
One-on-one with Congressional Credit Union Champions
The relationships our industry forges with Congress are an integral part to the association’s advocacy. As the Representative of the 7th Congressional District of...
How Do You Lead in Uncertain Times? DeWitt says, “Just listen”
Leading a credit union and a trade association out of the pandemic and into a new normal is a tall order. After all, this...
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