What You Need to Know About Product Refund Liability

The impact stemming from the pandemic on credit unions and auto loan servicing is ongoing. Original equipment manufacturers, or OEMs, have been shut down,...

Credit Unions vs. Banks

For years, banks and credit unions have continuously clashed on various legislative, regulatory and organizational differences. From issues such as the credit union tax-exempt...

Looking Backward to Move Forward

Last year was filled with transformational change for credit unions big and small. And with that change comes valuable opportunities for growth in the...

An Overview of AI

As technology evolves and rapidly changes the world, credit unions must shift as well. Here’s an overview of everything to know on the implementation,...

What Makes a Loyalty Program Successful?

By Mladen Vladic, Head of Loyalty Services, FIS There is no doubt that the global pandemic continues to have far-reaching impacts. One of the COVID...

2021 NAFCU Annual Awards Competition Winners

Each year, credit unions from around the country enter top performing employees, volunteers and institutions to be considered for NAFCU’s prestigious Annual Awards competition....

The Future of Consumer Lending

The landscape of consumer lending is changing rapidly, and credit unions are adapting to keep pace. The future of consumer lending will be shaped...

Remote Work in the Post-COVID World

This is the first in a three-part series that looks at the future of remote work. Part I below focuses on the outlook for...

Expert Answers to Your Stress Testing Questions

We keep hearing words like “unprecedented” and “unpredictable” in reference to this pandemic. That can be really overwhelming to a credit union looking to...

Social Entrepreneurship is the Antidote to Covid-19

If you could bring to mind one word to capture our collective response to the COVID-19 pandemic, what would it be? For me, that...
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